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Privacy Policy

Effective date: 1 October 2025

1. Introduction
EML Projects Ltd (“we”, “us”, “our”) is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, transfer, and store personal information when you use our website (emlprojects.com / emlprojects.co.uk) and related services (collectively, “Services”).

By using or accessing our website, you accept the practices described in this policy. If you do not agree with this policy, please do not use our website.

2. Controller and Contact Details

  • Controller: EML Projects Ltd

  • Registered address: Unit 4, Croxstalls Close, Bloxwich, Walsall, WS3 2XT (or your actual registered address)

  • Email: info@emlprojects.co.uk (or your dedicated privacy/contact email)

  • Telephone: 01922 351 881

You can contact us with questions about this policy or to exercise your data rights (see Section 10 below).

3. The Personal Data We Collect

We may collect and process the following types of personal data:

Type / Category Examples / Details
Identity Data Name, job title, company name
Contact Data Email address, postal address, telephone number
Technical / Usage Data IP address, browser type and version, pages visited, time and date of access, device type, referring site, system logs, cookies, analytics data
Communications Data Correspondence via email, via contact forms, feedback, enquiries
Marketing & Preferences Data Your preferences in receiving marketing from us, your opt-in / opt-out choices
Other data you provide Any other information you submit to us when you contact us (e.g. project requirements, attachments, proposals)

We do not (unless explicitly disclosed) collect highly sensitive personal data (e.g. racial or ethnic origin, health data) without separate consent.

4. How We Collect Personal Data

We obtain personal data through the following channels:

  • Directly from you, when you fill in forms on our website, send emails or messages, or otherwise contact us.

  • Automatically, when you interact with our website (via cookies, analytics, logs).

  • From third parties, such as business partners, service providers, or publicly available sources (e.g. companies’ websites, directories).

5. Purposes and Legal Basis for Processing

We will only process personal data where we have a valid legal basis. The bases include: (a) your consent; (b) performance of a contract; (c) legal compliance; (d) legitimate interests.

We use your personal data for the following purposes:

  • To respond to your enquiries, provide information or services you request.

  • To manage and administer our website and business operations.

  • To send you updates, newsletters, marketing materials (if you have opted in).

  • To improve our website, monitor usage, perform analytics.

  • To detect and prevent fraud, security incidents, misuse.

  • To comply with legal or regulatory obligations.

  • For internal record-keeping, auditing, accounting.

If we rely on “legitimate interests” as a basis, we will ensure that your rights and interests are not overridden.

6. Sharing and Disclosure of Personal Data

We may share your personal data with third parties in the following circumstances:

  • Service providers and subcontractors — e.g. IT hosting, website maintenance, analytics, email services, marketing agencies.

  • Professional advisors — e.g. legal, accounting, auditors.

  • Regulators or authorities — where required by law, regulation, or enforcement.

  • Business transfers — e.g. in the event of a sale, merger or reorganisation, your data may be transferred (with safeguards).

  • Third parties you authorise — e.g. when you ask us to share with partners, collaborators, or contractors.

We will require that any third party handling your data adhere to confidentiality and security obligations and process data only in accordance with our instructions and applicable law.

If we transfer personal data outside the UK / EEA, we will do so only if adequate safeguards are in place (e.g. standard contractual clauses, binding corporate rules, or data protection laws of the destination country).

7. Cookies and Tracking Technologies

We use cookies and similar technologies to collect Technical / Usage Data and to improve your experience.

  • Essential / Strictly necessary cookies: for site operation (e.g. session management).

  • Performance / Analytics cookies: to understand how visitors use the website (e.g. Google Analytics).

  • Functional cookies: to remember user preferences (e.g. language).

  • Targeting / Advertising cookies (if applicable): to deliver relevant marketing or advertising content.

You can manage or disable cookies via your browser settings. Disabling some cookies may affect the functioning of certain parts of the website.

We may also employ third-party tracking (e.g. Google Analytics, Facebook Pixel). Their cookie practices are governed by their policies.

8. Data Retention

We will retain personal data only as long as necessary for the purposes for which it was collected, or as required by law.

When no longer needed, we will securely delete or anonymise the data.

9. Security Measures

We take reasonable technical and organisational steps to protect personal data against unauthorised access, disclosure, alteration, and destruction. These include:

  • Access controls, authentication and permissions

  • Encryption (in transit and/or at rest) where appropriate

  • Regular backups and disaster recovery

  • Use of secure systems and firewalls

  • Training our employees / contractors on data protection

  • Requiring third parties to maintain adequate security measures

However, no method of transmission or storage is 100% secure, so absolute security cannot be guaranteed.

10. Your Rights

Under the UK GDPR and Data Protection Act 2018, you have certain rights, including:

  • Right of access (“subject access”) — you may ask for a copy of personal data we hold about you.

  • Right to rectification — correct inaccurate or incomplete data.

  • Right to erasure — under certain circumstances, ask us to delete your data (the “right to be forgotten”).

  • Right to restrict processing — under certain conditions, ask us to limit how we use your data.

  • Right to data portability — receive your personal data in a structured, commonly used format, and transmit it to another controller.

  • Right to object — object to processing based on legitimate interests or for direct marketing.

  • Right to withdraw consent — where processing is based on consent, you can withdraw that consent at any time (but this does not affect prior processing).

  • Right to complain — to the Information Commissioner’s Office (ICO) if you believe we have breached data protection laws.

To exercise any of these rights, please contact us using the contact details in Section 2. We may ask for proof of identity before fulfilling your request. In some cases, we may refuse requests permitted by law (e.g. if it conflicts with other legal obligations).

11. Children’s Privacy

Our website and services are not directed to children under the age of 16. We do not knowingly collect personal data from children. If you become aware that a child has provided us with personal data, please contact us and we will delete that information.

12. Links to Other Websites

Our website may contain links to third-party websites, plugins, or services. These are not under our control, and we are not responsible for their privacy practices. We encourage you to read the privacy policies of any third parties you visit.

13. Changes to this Privacy Policy

We may update this Privacy Policy from time to time. When we do, we will revise the “Effective date” at the top, and we may notify you (e.g. via a banner, email, or notice on our site). Your continued use of the website after changes are posted constitutes acceptance of those changes.

14. Miscellaneous

  • If any provision of this policy is found invalid or unenforceable, the remaining parts shall continue in effect.

  • This Privacy Policy is governed by the laws of England and Wales (or your jurisdiction).